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Go to the shopShipping policy
At Roshini’s Homemade, we are committed to providing reliable and timely delivery of our custom-made baked goods. To ensure the best service, we use both our own delivery team and third-party delivery partners. Below are the details of our shipping policy:
1. Delivery Service
- We utilize both our own delivery service and third-party delivery partners to ensure that your order arrives on time and in perfect condition.
2. Delivery Charges
- A flat delivery charge of ₹399/- will apply and be displayed at checkout.
3. Delivery Timeframe
- The estimated delivery time for orders is between 120 - 180 minutes, depending on the delivery distance and local traffic conditions within the Delhi NCR region.
4. Delivery Zones
- We reserve the right to specify delivery zones based on feasibility. We strive to serve a wide area, but some locations may not be feasible for timely delivery.
5. Order Tracking
- Order tracking is available via WhatsApp directly with the Logistics Team at Roshini’s Homemade. Please note, we do not offer online tracking at this time.
6. Delivery Address Accuracy
- Customers are responsible for providing accurate delivery addresses to ensure the smooth and timely delivery of orders. Incorrect or incomplete address details may delay your delivery.
7. Delivery Issues
- While we make every effort to provide a seamless delivery experience, we cannot be held responsible for delays or issues beyond our control, such as adverse weather, traffic conditions, or unforeseen events.
8. Third-Party Delivery Partners
- For certain orders and locations, Roshini’s Homemade may use a third-party delivery partner. In such cases, please note that we will not be held responsible for any damage to the product that may occur during transit.
- Customers are encouraged to reach out directly to the third-party delivery service for any concerns related to damaged products during transportation.