Terms of Use

Welcome to Roshini’s Homemade! By accessing or using our services, you agree to comply with the following Terms of Use. These terms govern the use of our website, products, and services. Please read them carefully, as they include important information about your rights and responsibilities.

1. Ordering and Payment

• All orders must be placed through our official website.
• Full payment is required at the time of ordering. We accept a variety of payment methods, and your payment details will be processed securely.

2. Cancellation Policy

• Cancellations must be made at least 24 hours in advance of your scheduled order.
• Unfortunately, same-day cancellations are not possible due to the custom nature of our products.

3. Refund Policy

• No refunds are granted because all our products are custom-made. We are committed to delivering high-quality, fresh items to meet your expectations.
• If you have concerns about the quality or accuracy of your order, please contact us immediately so we can address the issue.

4. Privacy Policy

• We collect personal information only to process your orders and communicate with you regarding your purchases.
• We do not share, sell, or trade your personal information with third parties. Your privacy is important to us.

5. Delivery

• Estimated delivery times are provided but may vary due to external factors beyond our control.
• We are not responsible for delays or issues related to delivery once your order has been dispatched.

6. Quality Assurance

• We are committed to maintaining the highest standards of quality and freshness for all our baked goods. If you encounter any issues with the quality of your product, please contact us immediately.

7. Intellectual Property

• All content on our website, including text, images, logos, and other materials, is owned or licensed by Roshini’s Homemade.
• You may not use, reproduce, or distribute any of our content without prior written permission.

8. Termination of Services

• We reserve the right to terminate or suspend services to any customer who violates these Terms of Use, engages in fraudulent activity, or otherwise misuses our services.

9. Communication

• By using our services, you agree to receive communications related to your order, including updates, confirmations, and important notices.

10. Changes to Terms

• We reserve the right to update or modify these Terms of Use at any time. Any changes will be posted on our website, and your continued use of our services signifies acceptance of those changes.

11. Allergy Information

• Roshini’s Homemade products may contain allergens such as gluten, nuts, dairy, and sugar. It is the customer’s responsibility to review the specific ingredients of each product before ordering.
• For more detailed allergen information, please refer to the product description on the website or contact our customer service team. We are happy to provide comprehensive information based on your specific dietary concerns.

 

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Use. For further details or questions, please feel free to contact us or refer to the full terms on our website.